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Devonport House, 16 Pepper Street, London E14 9RP
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Call us:
Visit us:
Devonport House, 16 Pepper Street, London E14 9RP
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Tenant Info

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TENANT INFO
Once you decided to move in.  we will draw the tenancy/ agreement subject to satisfactory outcome of your credit and reference check and landlord’s final approval. Before signing the tenancy please note the following information:
DOCUMENTATION

Following documents are required as standard practice:
1- Copy of your passport
2- Copy of your visa (for non EU members)
3- Last Three months banks statements
4- Last three months payslips (If employed) or
5- Accountants letter declaring your income (if self employed)
6- Landlord’s reference
7- Employers reference
8- Complete home Let form for credit & reference check (if required) We will take up or engage third party for Credit & references checks based on the details that you have provided. On satisfactory outcome of the checks we may draw the tenancy agreement.

DEPOSIT

A deposit equivalent to six weeks’ rent must be paid in cleared funds before you sign the tenancy agreement. On landlord behalf, Dee Estates will protect your deposit in one of the deposit protection schemes either on insurance based or custodial based schemes. Dee Estates discard liability in relation to loss caused by the insolvency of a deposit protection scheme. All or any deposit deductions must be agreed in writing by both landlord and tenant upon the termination of the tenancy. The tenant cannot hold Dee Estates liable for any deductions made from the deposit which may fall into dispute. Any interest, if any, earned on the deposit shall be retained by Dee Estates.

PAYMENT OF RENT

The first instalment of advance rent must be paid in cleared funds before you sign the tenancy agreement. Thereafter, rent is payable by standing order, unless agreed otherwise, to reach on the due date as agreed in the tenancy agreement

UTILITIES & COUNCIL TAX

Tenant is responsible for the payment of Council Tax, Electric, Gas, Water, Phone, Tele licence during the tenancy. The tenant is responsible to notify the relevant companies and the local authority about check into/out of the property.

PROPERTY MENAGEMENT

Before signing of the tenancy you will be informed who will manage the property. If we are not managing the property we are not responsible for any repairs, maintenance or any property related issues. Where we are managing the property, we may have to obtain the landlord’s consent before proceeding with a repair or maintenance of the property

INSURANCE

Its tenants responsibility to insure his/her own belongings throughout the tenancy.

TAXATION

If the tenant pay rent directly to landlord’s bank account and landlord is resident overseas, the tenant will be responsible for applying the provisions of the HM Revenue and Customs Non-Resident Landlords scheme for taxing UK rental income and should ask us for advice on this. These provisions do not apply where tenant is paying rent to Dee Estates.

ANTI- MONEY LAUNDERING REGULATIONS

Dee Estates is subject to the Money Laundering Regulations 2007. As a result we will need to ask you for suitable identification, and will be unable to proceed with any work on your behalf if we are unable to obtain this from you.

COMPLAINTS HANDLING PROCEDURE

In the event that you feel dissatisfied with our service and wish to make a complaint, you will need to follow our Complaints Handling Procedure (CHP), details of which can be found below:

MEMBERSHIP DETAILS

Dee Estates is a member of The Property Ombudsman Scheme (TPOS) By belonging to the organisation, we are required to follow strict professional standards.

Stage One – Admin Officer
We would request that you initially make your complaint in writing to the Admin officer in charge of the section of our company to which the issue arose. Upon receipt of your complaint Admin Officer will acknowledge within 3 working days and will assess your submission and will respond within 14 working days of receiving your written complaint.

CONTACT DETAILS

Admin Officer, Dee Estates UK Ltd. Davenport House, 16 pepper Street, London E14 9RP We aim to resolve all complaints during this initial stage. However, if you are still dissatisfied, you will need to progress to next and final stage.

STAGE TWO – DIRECTOR

If you need to progress your complaint beyond the Admin Officer you must do so within 28 days of receiving response; you may address your complaint to the Director directly. Your correspondence will be acknowledged within 3 working days and the director will issue a Viewpoint letter within 21 working days.
Contact details: The Director, Dee Estates UK Ltd. Davenport House, 16 pepper Street, London E14 9RP

STAGE THREE – THE PROPERTY OMBUDSMAN SCHEME / THE OMBUDSMAN SERVICES: PROPERTY

Upon receipt of our Viewpoint letter, in the event that you are dissatisfied, you may contact the Ombudsman. The contact details for The Property Ombudsman Scheme are as follows: Telephone: 01722 333 306, email: admin@tpos.co.uk, website: www.tpos.co.uk or post: TPOS Complaints, Milford House, 43-55 Milford Street, Salisbury, Wiltshire SP1 2BP The Ombudsman will not consider your complaint until you have exhausted our internal complaints procedure.
Kindly do not sign the tenancy if you do not agree with the terms as stated above.